Vacancies

Healthcare Administration Manager: Governance & Operations

Job Introduction

Job Title: Healthcare Administration Manager: Governance & Operations
Location: Alderley Park, Macclesfield
Salary: £30,000–£35,000 per annum, dependent on experience
Hours: 37.5 hours per week
Working Pattern: Monday to Friday, 9:00am–5:00pm
Contract: Full-Time, Permanent
Office Based: No hybrid working option

About Gray Healthcare

Gray Healthcare is a specialist Health and Social Care provider supporting people with Learning Disabilities, Autism, Mental Health conditions, Acquired Brain Injury and Emotional Complex Needs to transition safely and successfully from inpatient and community settings back into their own homes and communities.

Our approach is founded on person-centred care, clinical expertise and measurable outcomes, enabling individuals to regain control, independence and quality of life within their own environment.

We design and deliver bespoke support packages for each individual, led by a dedicated multidisciplinary team and adapted to meet both current and future needs. Our focus is not only on stability, but on progression, independence and reducing long-term reliance on restrictive environments.

We are committed to delivering safe, effective and outcome-focused care, underpinned by continuous improvement, strong governance and a culture of learning. Our services are designed to demonstrate clear evidence of impact, including improved wellbeing, reduced risk and successful community integration.

At Gray Healthcare, we are passionate about delivering exceptional care and Outstanding outcomes. Our commitment to quality and transparency is reflected in our Care Quality Commission (CQC) ratings and inspection reports, available on our website.

About the Role

Gray Healthcare is recruiting an experienced and proactive Healthcare Administration Manager: Governance & Operations to lead our central administration function from our Head Office at Alderley Park.

This is a key management role within our Central Services Team. You will lead, manage and develop a team of administrators who provide essential support to Service Managers, clinical professionals and operational teams across England and Wales.

This role goes beyond traditional administration.

You will be responsible for the quality, organisation and effectiveness of administrative support across the organisation. You will set priorities, coordinate workloads, maintain high standards and ensure actions and deadlines are followed through to completion.

You will be expected to identify when something is not working, take ownership and help implement practical solutions.

The role also has a strong healthcare governance and operational focus. You will coordinate governance activity, support audits, inspections and compliance processes, oversee accurate record keeping and action tracking, and help ensure organisational systems and processes remain effective, reliable and audit-ready.

You will also support the effective day-to-day running of our Head Office at Alderley Park, ensuring it provides a professional, organised and welcoming working environment.

We are looking for somebody who combines strong people management with excellent organisation, attention to detail and the confidence to work with operational managers, clinicians and senior colleagues.

The successful candidate will have experience managing people and administrative systems within healthcare, health and social care, the NHS or another regulated environment.

For the right person, this is an opportunity to take ownership of an important central function, influence how we work and contribute directly to the continued development of Gray Healthcare.

What You'll Be DoingLeadership & Team Management

• Leading, managing and developing a team of administrators.
• Providing clear day-to-day leadership, direction and oversight.
• Coordinating and prioritising workloads across the administration team.
• Setting clear expectations for quality, accuracy, responsiveness and completion.
• Ensuring work is allocated effectively and deadlines are understood and achieved.
• Monitoring the quality and consistency of administrative support.
• Providing regular supervision, feedback and support.
• Managing performance in line with organisational expectations.
• Supporting induction, training and ongoing staff development.
• Building capability and resilience within the administration team.
• Promoting accountability, ownership and consistently high standards.

Healthcare Administration & Operational Support

• Ensuring Service Managers receive timely, accurate and effective administrative support.
• Working closely with operational and clinical teams to understand and respond to administrative requirements.
• Coordinating documentation, reporting and organisational processes.
• Ensuring actions and outstanding information are actively monitored and followed up.
• Supporting accurate record keeping and effective action tracking.
• Ensuring organisational systems and records remain organised, current and accessible.
• Providing practical support to managers across a geographically dispersed organisation.
• Identifying administrative problems and ensuring they are resolved effectively.
• Supporting effective communication and coordination between Central Services and operational teams.

Governance, Compliance & Quality

• Coordinating healthcare governance meetings and associated administration.
• Preparing agendas, reports, papers and supporting documentation.
• Ensuring governance documentation is accurate, organised and distributed appropriately.
• Taking accurate minutes and maintaining clear records of decisions and actions.
• Monitoring agreed actions and proactively following up outstanding requirements.
• Supporting governance, audit, compliance and assurance activities.
• Supporting preparation for CQC, CIW, commissioner and other external reviews.
• Maintaining clear, accurate and auditable records.
• Supporting organisational quality assurance and improvement activities.
• Helping ensure evidence and documentation are readily available when required.
• Supporting information governance and data protection activity.
• Ensuring confidential and sensitive information is managed securely and appropriately.

Information Management & Reporting

• Overseeing the quality and accuracy of administrative records.
• Maintaining effective systems for tracking information, actions and deadlines.
• Supporting the production of reports and management information.
• Checking information for completeness and accuracy.
• Ensuring important organisational records are maintained and accessible.
• Supporting improvements in data quality across administrative systems.
• Identifying gaps in information and ensuring these are followed up.
• Promoting effective information handling and record-management standards across the administration team.

Office Management

• Supporting the smooth and professional day-to-day running of the Alderley Park office.
• Ensuring the office provides an effective and professional working environment.
• Coordinating office and facilities requirements.
• Liaising with landlords, suppliers and external contractors where required.
• Managing office resources, equipment and supplies.
• Ensuring visitors and external stakeholders receive a professional welcome.
• Supporting a positive, organised and professional office culture.

Continuous Improvement

• Reviewing administrative systems and identifying opportunities for improvement.
• Identifying inefficient or inconsistent ways of working and developing practical solutions.
• Developing clearer, more efficient and consistent administrative processes.
• Supporting organisational improvement projects and initiatives.
• Helping embed new systems and processes within the administration team.
• Monitoring whether improvements are working effectively.
• Contributing to a culture of accountability, quality and continuous improvement.

What We're Looking For

We are looking for an experienced administration manager who combines strong people leadership with excellent organisation, judgement and personal accountability.

You should be comfortable operating in a fast-paced environment where priorities can change and where effective administration directly supports the delivery, quality and governance of healthcare services.

You will need to be somebody who takes ownership, follows things through and does not allow actions or deadlines to drift.

You should also be confident managing and developing people, establishing priorities, maintaining standards and addressing issues when performance or processes are not delivering what is required.

Essential

• Minimum three years' experience in administration management, healthcare administration, business support or a senior administrative role.
• Proven experience leading, managing or supervising an administration or business support team.
• Experience working within healthcare, health and social care, the NHS or another regulated environment.
• Experience supporting operational managers within a multi-site or geographically dispersed organisation.
• Strong people-management and leadership skills.
• Experience of supervision, staff development and performance management.
• Strong organisational, planning and prioritisation skills.
• Proven ability to coordinate multiple workloads, priorities and deadlines.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Confidence working with managers, senior colleagues and professionals from different disciplines.
• Ability to work independently, use initiative and make informed decisions.
• Ability to take ownership of problems and follow them through to resolution.
• Experience maintaining accurate records, trackers and management information.
• Strong Microsoft Office and digital systems skills.
• Experience handling confidential and sensitive information.
• Understanding of data protection and information governance responsibilities.
• Ability to build effective working relationships with colleagues at all levels.

Desirable

• Previous administration management experience within healthcare, health and social care or the NHS.
• Knowledge of CQC, CIW or other healthcare regulatory requirements.
• Experience supporting governance, compliance, audit or quality assurance activity.
• Experience preparing for regulatory inspections or external assurance reviews.
• Experience coordinating formal governance meetings.
• Experience producing reports, performance information or management information.
• Experience implementing administrative process improvements.
• Knowledge of health and safety or facilities management processes.

What Success Looks Like

Success in this role means:

• The administration function is well led, organised and performing effectively.
• Administrators understand their responsibilities and are appropriately supported and accountable.
• Administrative workloads are effectively prioritised and managed.
• Service Managers receive responsive, accurate and high-quality support.
• Actions and deadlines are actively monitored and followed through to completion.
• Organisational records are accurate, accessible and audit-ready.
• Governance meetings and associated actions are effectively coordinated.
• Audit, inspection and compliance activity is well supported.
• Administrative processes are reliable, efficient and consistently delivered.
• Problems are identified early and addressed rather than being allowed to drift.
• Opportunities to improve systems and processes are identified and implemented.
• The Alderley Park office operates professionally and effectively.

Working Hours

• 37.5 hours per week.
• Monday to Friday, 9:00am–5:00pm.
• Full-time, permanent position.
• Office based at Alderley Park, Macclesfield.
• No hybrid working option available.

Training & Development

We provide:

• Comprehensive induction and onboarding.
• Ongoing professional development.
• Opportunities to develop leadership and management skills.
• Exposure to healthcare governance, compliance and quality assurance processes.
• Opportunities to broaden knowledge across operational and clinical functions.
• Opportunities to contribute directly to organisational improvement and growth.

Why Join Gray Healthcare?

This is an opportunity to join a specialist Health and Social Care provider committed to delivering Outstanding outcomes for the people we support.

As Healthcare Administration Manager: Governance & Operations, you will have a visible and important role within our Central Services Team.

You will lead the administration function responsible for providing essential support to managers and services across the organisation, while helping ensure our governance and operational systems remain organised, effective and reliable.

You will work across operational, clinical, governance and central functions, giving you broad exposure to how a specialist healthcare organisation operates.

Importantly, we are looking for somebody who will not simply maintain existing processes. We want someone who will bring experience, initiative and ideas, recognise where things could work better and help us improve them.

As Gray Healthcare continues to grow, we are committed to developing talented individuals from within wherever possible. For individuals who demonstrate capability, initiative and ambition, there will be opportunities to broaden their knowledge, responsibilities and career.

Benefits

• Competitive salary of £30,000–£35,000, dependent on experience.
• Westfield Health Plan & Rewards.
• Company Pension Scheme.
• Private Medical Insurance.
• Blue Light Card.
• Professional Development Opportunities.
• Health & Wellbeing Programme.
• Free On-Site Parking.

Additional Information

• Right to work in the UK required.
• Enhanced DBS check may be required.
• This role is fully office based.
• No hybrid working option available.

If you are an experienced administration manager who enjoys leading people, improving systems, taking ownership and ensuring things get done, we'd love to hear from you.