Job Introduction
Gray Healthcare is the UK's leading specialist provider of individually tailored community-based support. Here at Gray Healthcare we believe that no person should remain in an acute or long stay hospital environment for a day longer than is necessary. We do not discriminate with risk history; we work beyond the label and prioritise the individual and their right to live in the community.
The role:
We are looking to recruit a Quality Assurance Lead to embed effective quality assurance, governance and improvement processes throughout the organisation.
The Quality Assurance Lead will work in collaboration with Operations and Clinical Teams to ensure that the quality, governance and compliance of packages is maintained.
The role will persistently and consistently focus on moving the organisation to be an outstanding healthcare provider, ensuring that effective strategies are developed to help shape the future growth of the organisation.
Duties will include:
- The Quality Assurance Lead will work closely with the Community Support Managers to provide operational support, guidance and training to team members to ensure that quality standards can be maintained and improved
- Lead quality assurance processes across the organisation.
- Supporting Operational and clinical colleagues to ensure 100% compliance across the business, to ensure we are delivering safe and effective support for the People we Support, including:
- Care Planning and Risk Management
- Employee support and well-being
- Health and Safety Management to ensure the organisation is compliant with Health & Social Care Act (2008) Regulations
- Lead on Incident Management and review
- Working collaboratively with Operational and clinical colleagues to ensure we maintain a robust approach to the review and evaluation of all incidents.
- Using systems effectively to report and analyse incident data
- Ensuring a lesson learnt approach is taken and leads to ensure this is maintained across the business.
- Safeguarding Lead Support
- Working with Operational and clinical colleagues to ensure we have a robust approach to the management of any Safeguarding concerns.
- Ensure our Safeguarding Policy is reviewed in line with local and national guidelines and caselaw
- Support training to allow a clear understanding of our Safeguarding policy and processes and ensure policy to practice.
- Lead and implement processes to ensure that quality improves where deficiencies have been identified
- Supporting and ensuring Policy to practice in all areas of the business.
- Providing effective Communication to the Senior Management Team, and Operations Management teams, including reports, audit and outcomes, incident analysis, to enable areas for improvement to be addressed
Essential skills & experience:
- Minimal 12months experience of working in Quality Assurance.
- Full UK Driving Licence with access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.
- Excellent level of education demonstrating high level of numeracy and literacy skills.
- Strong IT skills with experience of working with Microsoft Office applications, and Client information management systems.
- The Quality Assurance Lead will be able to demonstrate an understanding of CQC regulations and Inspection Methodology
